HELP
MERCHANDISE/SHIPPING
When will my merchandise ship and how will I know?
Can I ship my items to multiple addresses?
What is the process if I received defective or damaged merchandise?
What if I do not like the merchandise after I receive it?
What is the process if I received the wrong item and/or the merchandise is defective?
Is there a way to obtain more points so I can obtain another item in the store and need just a “few more points”?
Can I come back at a later time to finish redeeming my points?
When is the deadline for completing my shopping spree?
If I log-out, will I lose all of the items in my shopping cart?
How can I change my contact information?
LOCAL ONLINE CONSUMER SWEEPSTAKES
What support materials will be provided in order to run the promotion as an online local consumer sweepstakes?
How do I order additional POP?
If we opt to use the prize as a consumer sweepstakes prize, will The Style Network select our local winner?
How do I go about in selecting a local consumer sweepstakes winner for my market?
MERCHANDISE/SHIPPING
When will my merchandise ship and how will I know
Once your affidavits have been received and approved by The Style Network, (verifying 300 cross-channel Style Clean House® Messiest Home Spots ran), your order will be processed. Please allow 4 - 6 weeks for the delivery of your merchandise, post approval. You will receive a shipping confirmation email with tracking numbers as soon as your order ships.
Note: For local consumer sweepstakes, merchandise will only ship once affidavits have been approved and the completed tax acknowledgement forms have been emailed, faxed or uploaded. The merchandise package will be shipped directly to the consumer winner.
Can I ship my items to multiple addresses?
No. You will only be allowed to ship to an affiliate address. Or if the prizing package is being used as a local consumer sweepstakes prize, it will be shipped directly to the secured winner.
What if I do not like the merchandise after I receive it?
Unfortunately, all orders are finalized at the conclusion of your redemption experience (once you “check-out” on line), so it is important that you are certain you want an item before you submit your order.
What is the process if I received the wrong item and/or the merchandise is defective?
If an error was made in the shipment of your order (or if your merchandise is damaged), immediately contact Customer Support at customersupport@stylecleanhousemessiesthomeincentive.com , or (404) 223-5100, ext 120 for assistance. Any damaged or wrong merchandise must be returned by a traceable shipping method within 14 days to Hothouse, Inc. 90 Fairlie St., Suite 100, Atlanta, GA 30303.
Merchandise is described to the best of our ability at the time the site is created and programmed. Sometimes items selected may not be available (due to a distribution issue) and it will be substituted with an available item that is similar but not exactly the item selected.
Can I come back at a later time to finish redeeming my points?
You can come back at any time and finish redeeming your points. Simply logout and log back in whenever you find it convenient for you to finish. You have until August 17, 2009 to complete your shopping. Only if you make your choice of merchandise and go through the checkout process is your redemption experience over.
When is the deadline for completing my shopping spree?
You must complete your shopping spree experience by August 17, 2009.
If I log-out, will I lose all of the items in my shopping cart?
All items will be retained in your shopping cart until you log back into the store.
How can I change my contact information?
The checkout process will allow you to verify and/or update your address and contact information. Simply edit the Shipping Information section during the checkout process and we'll send your merchandise selections care of that individual. However, all merchandise must be shipped to the affiliate address.
ACCOUNT INFORMATION
My account has been locked out. How do I reset it?
The system will automatically disable your account if someone tries to log in repeatedly with an incorrect password or username after five (5) attempts. An account lockout will not affect your merchandise eligibility, but you will not be able to log in until your account has been reset. Simply contact Customer Support at customersupport@stylecleanhousemessiesthomeincentive.com or 404-223-5100, ext 120 and give the username and password, which was supplied to you in your participation notification email. We will also need your full name and email address. After this has been verified, customer service will reset your account.
Why am I being prompted to enter my DMA when I go to shop or opt to run the sweepstakes? What if my DMA is not in the list?
Some users have multiple DMA’s associated with their Comcast Networks user name. Participation in this
program is at the DMA level so before you redeem points for merchandise or opt to run the sweepstakes, we need to know for
which DMA your choices are being made. If the DMA your looking for does not appear in this list it may be for one of several
reasons.
a)You have not enrolled the DMA on the Comcast Networks site.
b) You are not currently logged into Comcast Networks with the username you used to enroll the DMA in question.
c)You have enrolled the DMA, but your participation request has not yet been reviewed and approved by Style (this step is to remove duplicate enrollments and systems that don’t meet subcount requirements).
If after 24 hours your DMA still does not appear, please contact customersupport@stylecleanhousemessiesthomeincentive.com
LOCAL ONLINE CONSUMER SWEEPSTAKES
What support materials will be provided in order to run the promotion as an online local consumer sweepstakes?
• Instructions on How To Run a Sweepstakes
• Rules Template
• Customized in-store POP with Take-One cards (10 per market)
• Pre-coded customizable consumer online entry website
• Taggable :20/:10 sweepstakes spot
How do I order additional POP?
All markets are allotted up to 10 POP per market. Should you require any additional POP, please contact Customer Support at customersupport@stylecleanhousemessiesthomeincentive.com or (404) 223-5100 ext. 120 for the e-file to print any additional POP.
If we opt to use the prize as a consumer sweepstakes prize, will Style select our local winner?
No. You are responsible for randomly selecting a potential winner in your market, as well as qualifying and securing the winner (by collecting necessary tax acknowledgements/affidavits included in the process). We will provide you with all the necessary tools. Once all necessary documents have been completed, you will need to upload a copy onto the Sweepstakes Admin Tool (www.messiesthomesweepstakes.com/admin) or alternatively,
you can fax or email us a copy (please email to customersupport@stylecleanhousemessiesthomeincentive.com.
Once all documents have been reviewed and affidavits submitted, prizing will be directly shipped to the sweepstakes winner.
How do I go about in selecting a local consumer sweepstakes winner for my market?
Instructions on How to Run a Sweepstakes will be provided (available for download on ComcastNetworks.com or on the Sweepstakes Overview Page). Alternatively, you can contact Customer Support at
customersupport@stylecleanhousemessiesthomeincentive.com or (404) 223-5100 ext. 120 for assistance.
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