Once your affidavits have been received and approved by The Style Network, (verifying 200 cross-channel Style Clean House® Messiest Home Spots ran), your order will be processed. Please allow 4 - 6 weeks for the delivery of your merchandise, post approval. You will receive a shipping confirmation email with tracking numbers as soon as your order ships.
Note: For local consumer sweepstakes, merchandise will only ship once affidavits have been approved and the completed tax acknowledgement forms have been emailed, faxed or uploaded. The merchandise package will be shipped directly to the consumer winner.
No. You will only be allowed to ship to an affiliate address. Or if the prizing package is being used as a local consumer sweepstakes prize, it will be shipped directly to the secured winner.
Unfortunately, all orders are finalized at the conclusion of your redemption experience (once you "check-out" on line), so it is important that you are certain you want an item before you submit your order.
If an error was made in the shipment of your order (or if your merchandise is damaged), immediately contact Customer Support at customersupport@stylecleanhousemessiesthomeincentive.com , or (404) 223-5100, ext 120 for assistance. Any damaged or wrong merchandise must be returned by a traceable shipping method within 14 days to Hothouse, Inc. 90 Fairlie St., Suite 100, Atlanta, GA 30303.
Merchandise is described to the best of our ability at the time the site is created and programmed. Sometimes items selected may not be available (due to a distribution issue) and it will be substituted with an available item that is similar but not exactly the item selected.
Unfortunately, there is no way to obtain additional points. The amount of points you received, is the maximum amount that you can use for merchandise redemption.
You can come back at any time and finish redeeming your points. Simply logout and log back in whenever you find it convenient for you to finish. You have until August 17, 2009 to complete your shopping. Only if you make your choice of merchandise and go through the checkout process is your redemption experience over.
The checkout process will allow you to verify and/or update your address and contact information. Simply edit the Shipping Information section during the checkout process and we'll send your merchandise selections care of that individual. However, all merchandise must be shipped to the affiliate address.
The system will automatically disable your account if someone tries to log in repeatedly with an incorrect password or username after five (5) attempts. An account lockout will not affect your merchandise eligibility, but you will not be able to log in until your account has been reset. Simply contact Customer Support at customersupport@stylecleanhousemessiesthomeincentive.com or 404-223-5100, ext 120 and give the username and password, which was supplied to you in your participation notification email. We will also need your full name and email address. After this has been verified, customer service will reset your account.
